FAQ for Door County Confectionery

Frequently Asked Questions:

Q: Do you ship C.O.D?

A: No, payment must be made at the time the order is placed. We accept Visa, Mastercard, or Discover

Q: What happens if the candy I order is not in stock?

A: In the unlikely event that the item you order is unavailable we will contact you immediately by phone or email to let you know.

Q: Do you offer Express Shipping?

A: Yes, UPS Express shipping is available when placing your order on our website.

Q: How do I set up a wholesale account?

A: Visit our wholesale page for more information.

Q: Is the website the only place I can order from?

A: No, you can contact our office at 1-800-392-7297 and we will happily accept your order over the phone.

Q: What is your return policy?

A: Because candy and chocolate are a perishable item, we DO NOT accept returns. If you receive the incorrect product or the item is damaged, please contact us immediately. You must contact us with 72 hours or receipt. All complaints received after 72 hours will not be eligible for exchange or refund. We will either replace the item at no extra charge or issue a refund if the item is out of stock. We cannot accept returns due to customer error or dislike of the product received.

Q: I live nearby – can I pick up my order and save the shipping charges?

A: Yes, by all means! On the shipping page there is a “will pick up” option to choose from if you wish.

Q: When can I expect to receive my order?

A: We use UPS ground shipping. Shipping normally takes 3-4 business days to most locations.